Most Products Ship Free!
Look for a "free shipping" icon at the bottom left corner of the listing.
If your order contains oversized product(s), the entire order is charged a flat rate shipping fee of $300. This fee is waived when your order subtotal reaches $2,000.
Oversized order ≤ $1,999
$300 flat rate
Oversized order ≥ $2,000
FREE!
(Savings of $300)
Shipping: Frequently Asked Questions
Q: How long does it take before you can ship out my order?
A: We have a striving record of fulfilling and dispatching orders within 21 days of your order confirmation.
Please note, we are unable to control any transit delays caused by the shipping company. Please factor in transit time if your project follows a sensitive timeline.
Q: Where in Canada do you ship to?
A: We ship to all addresses in Canada, including Northern regions and remote addresses.
Q: Where do you ship from?
A: We dispatch all orders from our warehouse in Oakville, Ontario, Canada.
For local customers, we offer local pickup from our warehouse as an option at checkout.
Q: How are taxes calculated?
A: Taxes are automatically calculated at checkout. The tax rate will depend on the province of the shipping address.
Q: Can you give me a full list of products that come (and don't come) with free shipping?
A: Yes! Here they are:
Products that ship free:
- Clouds and Baffles
- 4x4 Wall Panels (all)
- 2x4 Wall Panels (all)
- Acoustic Tackable Wall Panels - Pieces
- Wall Tiles (all)
- 3D Wall Panels (Diffusers only)
- Desk Dividers
Oversized products that require a flat rate shipping fee for the entire order:
- Wall Coverings
- 4x8 Wall Panels
- 4x8 Room Dividers
- Acoustic Tackable Wall Panels - Full Sheet
- 3D Wall Panels (Crescent Wall, Parametric Wall, Pulsar, The Bars)
- Floor Partitions
Q: Why do oversized products require a flat rate shipping fee?
A: Oversized products require commercial (i.e. pallet) shipping, which by nature are much more costly than courier shipping.
We package all of our products flat to ensure you are getting the most economical shipping rates. As a token of gratitude for your business, we will waive the oversized flat rate shipping fee when your order subtotal reaches $2,000.
Q: Can you waive the oversized flat rate shipping fee if I order a mix of products with and without free shipping?
A: Yes, as long as the entire order subtotal reaches $2,000. Get creative with your mix & match!
Q: I have more shipping-related questions!
A: Let us answer them for you!